Frequently asked questions

No prescription is required. However, if you have a medical condition, we recommend consulting a healthcare professional before use. ✅

Orders are confirmed within 24 hours of successful payment or placement, including Cash on Delivery where applicable. ✅

COD is available only within India and select locations. International orders must be prepaid via our secure online payment gateway. ✅

Delivery timelines vary by location, courier partner, and customs clearance for international orders. Estimated timelines are shown at checkout. ✅

Once dispatched, tracking details are shared via email or WhatsApp so you can monitor your delivery. ✅

Contact customer support within 24 hours of delivery with clear photos or an unboxing video for verification. ✅

Returns or exchanges are accepted only in verified cases of damage or incorrect items. Opened, used, or tampered products are not eligible. ✅

Customers must pay any applicable customs duties, taxes, or import charges according to local regulations. ✅

Once confirmed, orders cannot be cancelled or modified. Please review your order carefully before checkout. ✅

Yes. For bulk purchases or wholesale inquiries, contact us at 📧 sales@thalaivaa.store() or 📱 Call / WhatsApp: +91 98251 18110 ✅

For support with orders, payments, shipping, or products: 📧 customer@phavn.in() 📱 Call / WhatsApp: +91 98251 18110 ✅